Terms & Conditions

All orders accepted by Sweet Creations are subject to these terms and conditions of sale.

All descriptions and illustrations contained in this website are only intended to give a general idea of the products; specifications may vary slightly due to availability.

Our address:

Glenwood Road
Mill Hill

Tel: 07956 589 271
Email: contact@thesweetcreations.co.uk

All prices are charged in UK Pounds. Packing and delivery charges are included in the delivery price.

At our discretion we may ask the below. The precise structure of payment will be specified in the order quote.

Private Client & Corporate Client:

100 pounds deposit due upon ordering if more than a month before the event.

Final amount due 2 weeks before delivery.


100% due upon ordering if less than a month to the event.

We accept payment by cash or Direct Transfer.

Where any payment is not made by the date specified in the order quote we shall be entitled to charge interest on the outstanding amount at the rate of 8% per annum above the base rate of the Bank of England, accruing daily, until payment.

100 pounds deposit upon booking dates will be held free of charge for 72 hours.

Glass Hire Agreement/ Breakage Charge:
All glassware that is delivered to your event by Sweet Creations & Company will be collected by us at an arranged date and time after the event.

If you are hiring on behalf of a business or organisation you confirm that you have the necessary authority to enter into this contract on behalf of that business or organisation, and that you will indemnify us against all losses and expense which may be incurred if this is not the case.

You will make all reasonable efforts to ensure that the glassware is not damaged or misused during the period of the hire. This includes ensuring that the glassware can safely be used with any other items which you use.

You shall not sell or attempt to sell or otherwise dispose of the glassware.

You shall reimburse us for all costs in connection with replacing glassware that is not returned in good condition, pay us the full retail cost of any glassware which is lost stolen or damage beyond economic repair, and insure the glassware against such liability.

All sweet trees, table arrangements or candy buffets are delivered and set up by Sweet Creations & Company Ltd, on a date and time specified by the client.

Our estimated time for delivery will be stated in the order quote or invoice. We hope to deliver these estimates but occasionally delays will occur, despite our best efforts. We will not be liable for any delay or failure to deliver within such estimated time scales

Where we are unable to set up through error or fault on your part, we reserve the right to charge for our time at the rate of 50 pounds per hour.

Privacy Policy:
We guarantee that your details will not be disclosed to third parties. We hold your details under the Data Protection Act 1998. These are only used by us to deliver your sweets or marketing purposes by us. You can request removal of your details at any time.

Nut Allergies:
We have many sweets from many different manufactures. It is with regret we are unable to assure you that the products that we supply will not have traces of nuts.

As the making of sweets may involve using the same production line for products with or without nuts we cannot guarantee traces of nuts will not be present in ANY sweet. Please bare this is mind if you suffer from other forms of allergies.

If you do require any specific information about a certain product then please contact us and we will do our best to answer and queries that you may have.

Types of Sweets:
We offer Standard Sweets, Vegetarian Sweets, Kosher sweets and many more.

Contacting Us:
If you would like to contact us for any reason please call: 07956 589 271 or 07957 343 906 or email us at contact@thesweetcreations.co.uk.

Acceptance of Terms:
By placing an order for goods from Sweet Creations, you are deemed to have accepted and agreed to our terms and conditions. English law applies to all transactions.

Cancellation Policy:
You will not be entitled to cancel the contract once the delivery has been made, unless we agree to such cancellation.

  • Less than 8 weeks prior to delivery - 10% of charge is due.

  • Less than 4 weeks prior to delivery - 50% of charge is due.

  • Less than 2 weeks prior to delivery - 100% of charge is due.

Anyone wishing to cancel must contact us as soon as possible on 020 8595 0015 or 07956 589 271 or email us at contact@thesweetcreations.co.uk.

Trademarks and Logos:
After an event has been completed or a gift has been received we reserve the right to use photos of the event or gift along with your company logo for our own marketing promotions and website. If you do not wish for us to use them please email us at contact@thesweetcreations.co.uk, please wait for us to reply back.

In the unlikely event of any dissatisfaction on your part, then you must inform Sweet Creations & Company Ltd within 3 working days of the event. We reserve the right to refuse compensation with any complaint made after the 3 working days period. Please make your complaints in writing to contact@thesweetcreations.co.uk no later than 3 days after the event.

Limitation/Disclaimer Liability:
We cannot accept responsibility for loss or damage of the sweet trees, table arrangements or candy buffets once they have been delivered and set up at a venue.

Please note that because our products are edible food items are non-returnable.

Sweet Creations total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Sweet Creations & Company Ltd to the customer.

Please note that pictures are for general illustration only and the product may vary from that shown. We will however Endeavour to replace any unavailable product with a similar item. All pictures are the property of Sweet Creations and no pictures from this website may be used at anytime without permission from Sweet Creations.

To the fullest extent permissible under English law, we will not be liable for any losses you incur arising out of or in connection with the hire of the sweet trees, table arrangements & candy buffets.

You agree to indemnify us at all times in respect of all claims by any person in relation to any injury, loss, claim or expense arising out of or in connection with the use of the sweet trees, table arrangements & candy buffets.

In no event shall Sweet Creations be liable to you for any damages resulting from or related to any failure or delay to provide service under this agreement if such delays of failures are due to strikes, weather, fires, riots, acts of god, theft, terrorism, or vandalism or other causes beyond our control, as defined by standard practices in the industry. Such failure or delay shall not constitute a default under this agreement.

Changes to Terms and Conditions:

Sweet Creations shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Governing Law:
The contract between Sweet Creations and the Customer shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.
Payments | Terms | Candy Buffet
Copyright 2024
Address: , Mill Hill, London, NW7 4LJ, United Kingdom